Connect with Customers
Anywhere with Tool, Konnect Insights!
All Tickets in one place. Analytics in one place. Unify your Customer Care and Marketing.
Our Comprehensive Suite of Features
1. Social Listening
Monitor conversations across social media platforms, blogs, forums, and news sites to stay informed about your brand's perception and industry trends.
2. Community Engagement
Manage and enhance your brand's online presence by addressing customer feedback and mitigating potential crises effectively.
3. Social CRM
Build stronger customer relationships by integrating social media interactions into your customer relationship management processes.
4. Social Analytics
Gain actionable insights through in-depth analysis of your social media performance, helping you refine your strategies for better engagement.
5. Social Publishing
Streamline your content strategy by scheduling and publishing posts across multiple social media channels from a single platform.
6. Surveys
Collect valuable customer feedback through customizable surveys to understand their needs and improve your services.
7. Business Intelligence Tools
Utilize advanced dashboards and reporting tools to visualize data and make informed business decisions.
8. Crisis Management
Be prepared to handle potential crises with real-time alerts and strategic response plans to protect your brand's reputation.
Why do Brands Choose Konnect Insights?
01. Unified Platform
Manage all aspects of customer experience from a single, integrated platform.
02. Omni-Channel Support
Engage with customers across social media, email, chat, and more.
03. Advanced Analytics
Access over 700 charts and reports to gain comprehensive insights into your brand's performance..
04. Seamless Integrations
Connect with over 1,000 apps, including CRM systems like Salesforce, to enhance your workflows.
05. Real-Time Monitoring
Stay ahead with instant alerts and updates on customer interactions and brand mentions.
Get Started with Konnect Insights
Transform your customer experience strategy with Konnect Insights.
Trusted by leading brands worldwide.
Exceptional customer engagement.
Drive business growth.
