From Multichannel to Omnichannel: What’s the Difference?
With the fast-changing digital world of today, customers look for more than mere availability—consistency, personalization, and instant service at every touchpoint. Businesses that don’t deliver these face not only missed opportunities but loss of customer trust and loyalty. That’s when the move away from multichannel to omnichannel is essential—and that’s where CX360 steps up as […]
