premium

Customer Experience Solution

Managing in the new normal of remote contact centers

0 %

Key challenges in operational efficiencies, such as mundane manual and admin tasks.

0 %

Performance management including coaching and feedback

0 %

Of contact centre decision makers said customer experience was their number one priority..

0 %

Said Improving internal efficiency and 51% said enhancing employee experience

Telephone

Customers

Video

Voice

cx360

Welcome to CX360

CX360 your premier partner for cutting-edge contact center software solutions. Empower your team with our comprehensive platform designed to streamline operations, enhance customer interactions, and boost productivity. With CX360, transform your contact center into a powerhouse of efficiency and excellence. Elevate your customer experience to new heights with CX360’s innovative software suite

Free Consultation

24/7 Support

Pricing

Tailored Business Solutions

Customized Strategies for Success

At CX360, we specialize in crafting tailored business solutions designed to propel your success. Our approach involves understanding your unique challenges and objectives, enabling us to customize strategies that precisely fit your needs. With CX360, you can expect personalized solutions that optimize efficiency and drive growth. Experience the power of customized strategies tailored to your business, ensuring success at every turn.

Personalized Approach

We work closely with your business to understand your unique challenges and goals, crafting bespoke solutions that align with your objectives.

Streamlined Integration

Seamlessly integrate our solutions into your existing infrastructure, minimizing disruption and maximizing efficiency.

Scalable Implementations

Our solutions are designed to grow alongside your business, ensuring flexibility and adaptability to meet evolving needs.

Ongoing Support

Benefit from dedicated support and regular updates to ensure your business solutions continue to deliver value over time.

Dashboard

Conversion Tracking

Track conversions effortlessly with CX360’s intuitive tools, gaining insights into customer interactions and behaviors to optimize your marketing efforts.

Performance Measurement

Track and analyze conversion rates across various channels and campaigns to identify top-performing strategies and optimize marketing efforts.

Customer Journey Insights

Gain valuable insights into the customer journey from initial interaction to conversion, allowing for targeted optimizations and personalized engagement.

ROI Optimization

Utilize conversion tracking data to calculate the return on investment for marketing initiatives, enabling informed decision-making and resource allocation for maximum profitability.

Top challenges being faced by Contact Centres

0 %

Key challenges in operational efficiencies, such as mundane manual and admin tasks.

0 %

Performance management including coaching and feedback

0 %

Average handle time and agent attrition

0 %

Of contact centre decision makers said customer experience was their number one priority.

0 %

Said Improving internal efficiency and 51% said enhancing employee experience

Benefits of Call Centers

Call centers offer numerous benefits to businesses, including:

Enhanced Customer Service

Call centers provide a dedicated space for trained agents to address customer issues effectively. This leads to higher customer satisfaction and loyalty.

Efficient Handling of Call Volumes

Advanced call center software ensures efficient management of large call volumes, reducing wait times and improving service quality.

Improved Sales and Marketing

Outbound call centers focus on sales, telemarketing, and lead generation, helping businesses to boost their sales and marketing efforts.

Cost Efficiency

Call centers can significantly reduce operational costs through efficient call handling, predictive dialing, and automated systems

The AI-driven evolution of CX in 2024

As we navigate 2024, the customer experience (CX) landscape continues to transform, shaped by both familiar and newly developed forces. Our latest research highlights how organisations are balancing economic realities with technological advancements, particularly artificial intelligence (AI), to enhance customer service (CS) and CX. The strong belief among global contact centre and CX senior decision makers is that AI will drive forward CX. At the same time, it holds the key to unlocking the potential of frontline employees, thereby driving significant improvements in the employee experience (EX