Solutions
Omnichannel Contact Centre
Experience seamless customer interactions across all channels with our omnichannel contact center solution. Elevate your customer experience and streamline operations with CX360.
Unified Communications
Unified Communications seamlessly integrate various communication channels into one platform, enabling efficient collaboration and streamlined workflows
Case Management
From initial contact to resolution, our Case Management system empowers your team to efficiently manage cases, ensuring timely and effective resolution for every customer interaction.
Workforce Optimization
Workforce Optimization maximizes efficiency by aligning resources with demand, enhancing productivity and customer satisfaction. Streamline operations, boost agent performance, and ensure optimal resource utilization with advanced analytics and insights.
Dynamic IVR
Dynamic IVR enhances customer experience by offering personalized and efficient call routing based on real-time data and customer preferences. Adapt and optimize call flows dynamically to meet changing customer needs and improve service quality.
Video Collaboration
Video Collaboration facilitates seamless face-to-face communication, fostering stronger connections and teamwork regardless of physical distance. Enhance productivity and engagement with interactive video meetings, enabling real-time collaboration and idea sharing.
Self-Service Bots
Enhance efficiency and satisfaction with intelligent bots that handle routine inquiries, freeing up agents for more complex tasks and improving overall service quality. Elevate your customer experience with Self-Service Bots tailored to your business needs.
Reporting & Quality Monitoring
Harness advanced reporting capabilities to track key metrics, analyze trends, and optimize operations for maximum efficiency. With Reporting & QFM, unlock the power of data-driven strategies to enhance productivity and customer satisfaction.
Generative AI
As a premier partner in cutting-edge contact center software solutions, CX360 empowers teams to streamline operations, enhance customer interactions, and boost productivity. With CX360,
Private Servers
Automatic Updates
Mobile Services
Extended Network
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