Omnichannel Contact Centre
Our contact Centre solutions deliver self-service and agent-assisted omnichannel engagements, and native workforce engagement management.
Voice Essentials
Simplify and scale your telephony. VoIP and SIP trunking and IVR and ACD tools give you the power to handle phone calls.
Self-Service
Your business can provide 24/7 support, without all the costs.
Digital Channels
Use the same ACD to route interactions from digital channels like live chat, email, messaging and social.
Easy Integrations
Integrations for your CRM solution and other critical business tools.
Features
it’s easy to turn on a wide range of capabilities
Unlock seamless customer interactions with CX360’s Omnichannel Contact Centre. Elevate engagement across every platform effortlessly. Experience streamlined communication that transcends channels. CX360: Where connectivity meets customer satisfaction.
- Make customer care a delight
- Capture and convert more leads
- Talk to customers on their favorite channels
Empower Agents
Enhance Productivity and Satisfaction
Empower your agents with CX360’s cutting-edge tools, boosting both productivity and satisfaction. Our intuitive interface streamlines workflows, allowing agents to focus on delivering exceptional service. With comprehensive training and support, your team will feel confident and motivated to excel. Real-time performance metrics provide insights for continuous improvement, ensuring agent satisfaction and customer delight go hand in hand. Elevate your contact center’s performance with empowered agents driving success.
Efficiency Amplified
Streamline Interactions Across Channels
Efficiency reaches new heights with CX360, seamlessly unifying customer interactions across all channels. Our intuitive platform streamlines workflows, ensuring no opportunity for engagement is missed. Experience streamlined communication, boosting productivity and customer satisfaction effortlessly.
Integrate Channels
Automate Workflows
Enable Omnichannel Support
Efficiency Amplified
Streamline Interactions Across Channels
Efficiency reaches new heights with CX360, seamlessly unifying customer interactions across all channels. Our intuitive platform streamlines workflows, ensuring no opportunity for engagement is missed. Experience streamlined communication, boosting productivity and customer satisfaction effortlessly.
Integrate Channels
Automate Workflows
Enable Omnichannel Support
Agile Management
Effortlessly Handle Multichannel Demands
Embrace agility with CX360’s flexible management approach, effortlessly adapting to diverse multichannel demands. Our intuitive tools empower supervisors to allocate resources dynamically, ensuring smooth operations across all channels. With real-time monitoring and analytics, stay ahead of fluctuations and optimize resource utilization effectively. Streamline your contact center’s workflow and exceed customer expectations with our agile management solutions.
Dynamic Resource Allocation
Easily allocate and reallocate resources based on fluctuating demand across various communication channels, ensuring optimal staffing levels at all times.
Real-Time Monitoring
Adaptive Workflows
Implement agile workflows that can adapt to evolving customer needs and channel preferences, ensuring seamless transitions and consistent experiences.
Continuous Optimization
Utilize analytics insights to identify bottlenecks, streamline processes, and optimize resource utilization, enabling continuous improvement and enhanced efficiency.
Future-Proof Solutions
Scale Your Contact Center with Confidence
Future-proof your contact center with CX360’s scalable solutions, empowering you to grow with confidence. Our adaptable platform is designed to seamlessly accommodate increasing demand and evolving technologies. Scale resources effortlessly to meet changing customer needs without disruption to operations. With CX360, you can expand your contact center capacity knowing you have a reliable partner for sustainable growth. Stay ahead of the curve and scale your operations confidently with CX360.
Insightful Analytics
Harness Real-Time Data for Optimization
Our advanced analytics platform provides actionable intelligence, allowing you to make informed decisions on the fly. Improve efficiency, enhance customer satisfaction, and drive continuous improvement with data-driven strategies.
Real-Time Performance Metrics
Access up-to-the-minute data on agent performance, queue times, and customer satisfaction scores to identify trends and areas for improvement instantly.
Predictive Analytics
Private Servers
Automatic Updates
Mobile Services
Extended Network
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