simple plan
Pricing
Our SME Contact Center
| Bundle | Category | Qty | Price Per Agent Per Month (USD) | Remarks |
|---|---|---|---|---|
| Basic Plan - Voice Only | Under 25 | 1 | 50 | 1 Year Contract Yearly Payment |
| Over 25 | 1 | 40 | 1 Year Contract Yearly Payment | |
| Professional Plan - Voice, Email, SMS, Social Media & WhatsApp | Under 25 | 1 | 60 | 1 Year Contract Yearly Payment |
| Over 25 | 1 | 50 | 1 Year Contract Yearly Payment | |
| Unified Communication Plan - Voice, Email, SMS, Social Media, WhatsApp and Helpdesk Ticketing | Under 25 | 1 | 80 | 1 Year Contract Yearly Payment |
| Over 25 | 1 | 70 | 1 Year Contract Yearly Payment | |
| Implementation Cost: | Installation & Setup | 1 | 2700 | One Time Cost |
| Addon | Description | Qty | Price | Remarks |
|---|---|---|---|---|
| Survey Module | Feedback/IVR Survey Module | 1 | 1125 | One Time Cost |
| Screen Capture Module | Agent Screen Capture Module Per User | 1 | 300 | 1 Year Contract Yearly Payment |
| Help Desk Ticketing | Mini Ticketing System | 1 | 4500 | One Time Cost |
| CRM Integration | CRM Integration | 1 | 7500 | One Time Cost |
| WhatsApp Messaging | WhatsApp Message Cost | 1 | 1800 | 1 Year Contract Yearly Payment |
Feature List
Basic
$50/month/agent.
Professional
$60/month/agent
UC
$80/month/agent
WebRTC based web phone
Advance Dialers
Default CRM (Form, and this can be customized up to 12
fields)
Reports (Regular)
Call Monitoring LWB (Listen, Wisper, Barg)
Admin / Supervisor / TL License
1
2
3
DID Management/SIP/GSM/PRI
1
Channel
2 Channel
3 Channel
Basic 2 Level IVR
Real Time Call Status
Voicemail
Number Blocking
Advance Reporting (Graphical View)
Multi-Level IVR
Customer Profiling
WhatsApp Module
Email & SMS Module
Internal & External Chat
Skill based Routing
Sticky Agent
ST & MT (Single tanent & Multi tanent)
CRM lntrigralion – Any CRM. Pull. Push & Popup
Number Encryption
Social media integration: Facebook, Twitter
Auto Call Distribution
Skill based Mapping
Text to Speech
Work From Home Module
Voice Broadcasting / OBD / Robocall
CTI Integrated with almost all top EPABX Company
Mini Ticketing System
AMD (Answering Machine Detection)
Plans and Pricing for Avaya AXP
As an Avaya customer, you’re uniquely positioned to unlock Enterprise CX innovation. Modernize your customer experience today with one of these packages.
Essentials
$
119
User/Month
- Deliver world-class CX.
- Enterprise CX Voice+
- Unified desktop
- CRM integration
- Unified reporting & dashboards
- Unified customer journey
- Agent assist
- Virtual agent ready
- Advanced workflow orchestration
Advanced
$
169
User/Month
- Maximize your customer engagement.
- Enterprise CX Voice+
- Unified desktop
- CRM integration
- Unified reporting & dashboards
- Unified customer journey
- Agent assist
- Virtual agent ready
- Advanced workflow orchestration
- Omnichannel experiences i
- Digital channels